By clicking on the Issues button you will be presented with the Runbook - Issues screen as shown below.  

Clicking on the Issue Title will take you to the Maintain Issue screen.

Issue information and progress is captured in the Maintain Issues - Detail screen.

1) Type: ICEFLO assigns a Type to each issue, selected via the drop-down box from the following list:

• Technical Activity
• Technical Verification
• Business Verification
• End User Access
• Logistics

2) Title: A free-form text field that enables the user to give the issue a brief <title>. This <title> will appear on the List Issues screen and should be as concise as possible

3) Severity: ICEFLO assigns a severity to each issue, selected via the drop-down box from the following list:

• Low
• Medium
• High

4) Owner: The Issue Owner is the user who raised the Issue, typically the ICEFLO Deployment Manager or Task Owner, but in certain circumstances it could be an Issue Manager.

5) Est. Resolution Time: This is a mandatory date and time attribute that must be provided when an Issue is created to Suspend a Task or Runbook:

• The date and time is populated using the date-picker icon
• The definition of the <Estimated Resolution Time> is the revised time when the associated task is expected to be completed
• It therefore should include diagnostic and rework time for the task
• If the estimated resolution time is not known when the issue is created, it is recommended that the <Estimated Resolution Time> is aligned with the current forecast end time of the task
• when the <Estimated Resolution Time> is superseded by the current system time (i.e. 'now') it rolls forward in real time
• This key field can be updated at any time using the Maintain Issue screen by the task owner, implementation manager or issue manager

IMPORTANT: The Estimated Resolution Time may have a direct and immediate impact on the overall forecast end time for the Runbook and any other Runbooks which are inter-dependent.  As such, great care should be taken when setting this attribute as it may result in changes to the overall RAG status (with associated escalation comms).

8) Description: non editable after the Issue has been raised

9) Contact Info: free-form text field that enables the user to record 'contact information' for the individual(s) or team(s) involved in resolving the Issue

10) Impact Assessment: free-form text for detailed, ongoing impact assessment(s)

11) Recommended Action: free-form text enabling the user to provide detailed recommendation(s) on recovery action(s)

The Notes tab allows you to add notes in relation to the Issue.  These notes cannot be edited or deleted once they have been raised.

The Documents tab allows you to add any documents associated to the Issue.  These can be viewed under Runbook documents as well as under the Issue.