On the Communication Preferences tab:

Check how you wish to receive your Comms, that is, whether you wish your Comms and Escalation Comms to be sent to you by SMS and/or email.  Insert, where applicable, your Mobile number and email address.  

Note that it is generally recommended that both Comms channels are selected as this will ensure that Comms are still received if one communication channel is temporarily down or not available (for example, if you are temporarily in an area where there is no internet connection or there is no signal for your mobile device).

Select Update My Comms Pref to ensure your Communication Preferences are updated successfully.

In the above example, the User has selected to receive general Comms via Email.  The email sent from ICEFLO would take the following format:

STP: 2436

STP NAME:Data Migration

STP STATE:Complete

STP IMP RAG STATE: Green

STP BO RAG STATE:Green

TASK: Check special batch run successful and without error

COMPLETE

In the above example, the User has also selected to receive Escalation messages visa SMS.  The SMS sent from ICEFLO would take the following format:

ESC:2436 Data Migration IMP forecast to end within SPP

(The above SMS reflects that the Implementation Phase is now forecast to end within the Service Protection Period.)