How do I Create a New User?
A User must be allocated to an hierarchy of Divison->Department->Team> User.
Only Users with Administrator Authorisation or those with User Manager Access can create, update and delete User accounts.
Create User
To create a new User, ensure that you have the correct Authorisation. You will require Administrator Authorisation to perform this function or User Manager Access if you have either Author or Manager Authorisation.
To create a new User, select the User's menu link at the left hand side of your screen. This will take you to the Users screen.
Select Create User. This will take you to the Personal Details screen.
Personal Details
When creating a User, you will be taken through a variety of screens to assist you with the relevant information required for a new User.
Press Next to continue once you have entered the appropriate information.
Contact Details
Insert the Contact Details of the New User including their email address, their contact telephone numbers and pager number (if any).
A mobile phone number will be required if comms are to be sent via SMS.
You can select Previous to revert to the previous screen(s) to make necessary amendments or Next to continue.
Team and Authorisation Level
On this screen you are required to enter the Division, Department and Team in which the User resides as well as their Role, the Groups they are required to be part of (more than one can be selected) and their Billing Unit. The check boxes at the bottom of this form allows you to provide the User (if their authorisation level allows) with extra rights such as Event/User Manager status and Issue Manager status.
Select 'Next' to continue.
Please note that Users should be aligned to the correct Groups. As a User you will only every see Runbooks which have been aligned to Groups which you are part of.
Confirmation Summary
This screen allows you to review the details you have entered for the new User and confirm they are correct. If their are amendments to be made user the Previous button otherwise select Create User.
If satisfied that the Summary information is correct, select Finish to finalise the process.
Users
Once the User is created you will revert to the List Users screen where you will be able to view the newly created User.
When a new User is created, ICEFLO will automatically send that User an email with their password to the email address inserted on the Contact Details screen. The User will be able to login immediately using that email address and the password issued by the ICEFLO system. The User will be prompted to change the system generated password on initial login to a secure, memorable password.