All users control how they receive Communications (Comms) from ICEFLO:

• Two channels are available - SMS and email Comms. Users can configure which of these they would like to receive from My Profile > Settings.

• Each user enters their <mobile number> and / or <email address> and checks the boxes according to which channels they wish to use, from My Profile > Communication Preferences.  The below example shows Peter will only receive Email Comms and Email escalates. He will not receive SMS messages.

ICEFLO sends emails and SMS Comms. There are two flavours of outbound communication:

• Comms are standard regular health and progress updates, such as stage and task completions, and are configured by those constructing the Runbook and its contents. For example the Trigger Comms flag may be added to a task of some importance. On completion of the task a communication message will be sent out from ICEFLO to those in the Deployment Team who are set to receive Comms messages.
• Escalations are messages that indicate attention should be given to or action should be taken on a particular component of the Runbook being executed. Escalations typically indicate where a problem has arisen, for example, when an active implementation RAG status changes from green to amber.  This indicates that the implementation is now forecast to end within the Service Protection Period and the threat of an unplanned outage or rushed backout looms, unless a decision is made in a timely fashion.
  
  The table below categorises the Communications which are sent from ICEFLO and how they are enabled